Support Policy Page

Support  Policy

This policy explains support-related questions and defines issues covered by free and premium customer plans.

How do you contact dduku support?

Online, email and phone are available to all customers as part of our commitment to ensure your success in your transactions with dduku.

Support time

The general free support plan covers all purchased digital items, except services. Every customer has the right to get free support during the first five (5) days starting from the purchase date. The purchase date is the date the customer creates the purchase order.

The support term can expire even if the client purchased the product but did not download it from  the website or has not used it within the first three (3) days from the purchase date.

Dduku offer support during the following hours;

Monday-Friday, 08:00 AM -17:00 PM

Product documentation and Technical support

All items have accurate product documentation that includes;

·         General product information;

·         Frequently asked questions regarding the use of the product.

In what language is dduku support available?

The dduku support team provides support in English only.